Terms and Conditions
Beyond the Arena LLC and Unbridled Retreats (hereinafter “Unbridled Retreats”, “we”, “us”, “our”) is a retreat provider that seeks to empower women while participating in equine retreats. Our retreats use our unique intuitive Equine Coaching to help women learn to trust their intuition and move forward. We are excited to serve our clients (hereinafter “Client”, “you”) and help you experience positive transformation in your life.
We draw your attention to the Terms and Conditions of travel below, these Terms and Conditions including all brochures, documents, correspondence, and the terms and conditions of our suppliers form the basis of the contract with you. Before making a booking with us you must ensure that you have read and understood these Terms and Conditions (and ask any questions you may have). Please be aware that these Terms and Conditions contain waivers of liability as well as waiver of class action and venue selection and notice clauses. By asking us to confirm your booking you are accepting all the Terms and Conditions laid out below and acknowledging that you have read the Terms of this Contract and agree with it.
If you are making a booking as a group, the leader of the group is responsible for sharing these Terms and Conditions with all members of the group and is financially responsible for the booking. We will not be liable for a group leader’s failure to share these Terms and Conditions with all Clients in their group.
You represent and warrant that (a) you are of sufficient age to use our services and website and can create binding legal obligations in connection with your use, (b) you are legally authorized to act on behalf of those you represent and accept these terms and conditions on their behalf, and (c) the information supplied by you, or members of your group is true and correct.
Violations by You
You agree that any violation of any such terms and conditions may result in (a) the cancellation of your reservation or purchase, (b) your forfeiture of any monies paid for your reservation or purchase, and (c) your being denied access to the applicable travel related product or service.
Changes to Theses Terms and Conditions
Unbridled Retreats reserves the right, in our sole discretion, to change these Terms and Conditions at any time. Upon making changes, we will notify you via the email address you provide to us at booking. The current terms will apply to your booking. You must therefore be familiar with the terms in effect at the time you book. Your continued use of our services including continuing to use or maintain any bookings after notice of any changes to the Terms and Conditions constitutes your consent to the changes.
Please view the retreat options on our website; you may either choose to book a group retreat or request a private retreat.
Group Retreats. Group retreats are a perfect way to utilize our services while bonding with a group of like-minded women. If you are interested in booking a reservation in one of our group retreats, simply click on the retreats tab and select Group Retreats. You can then choose the group retreat that works best for you, and provide your information.
To finalize your booking, you will need to select a payment option. You may either pay the total upfront or you can utilize our payment plan option provided by Paythen. When you choose this option a 5% service fee will be applied. If you choose Paythen and later decide to pay in full, you may do so without any penalty. By making payments through Paythen you are accepting their terms of service, which you should read.
Your booking will be confirmed on receipt of the completed registration and payment either in full or through Paythen. After booking you will receive an invoice including payment plan information, and other important travel information. This invoice is subject to change until you receive confirmation that your travel is booked.
Credit Card Bookings
While we do accept major credit cards including Visa, Mastercard, American Express and Discover, Clients must provide to us a click or signed authorization for your retreat. Your authorization is an agreement for us to charge your card and an acknowledgement and agreement to these terms and conditions including the cancellation terms. As such you agree not to make any improper chargebacks.
In certain cases, you have the ability to dispute charges with credit card companies (“chargebacks”). Before initiating a chargeback, we ask you first to call us to discuss any questions or concerns about our charges. We will work with you in attempting to resolve your concerns. By using our service to make a reservation, you accept and agree to our cancellation policy. Unbridled Retreats retains the right to dispute any chargeback that is improper and recover any costs, including attorney’s fees related to improper chargebacks. Additionally, in the event of an improper chargeback, we retain the right to cancel any travel reservation related to that improper chargeback. The following chargeback scenarios are improper, and we retain the right to investigate and rebut any such chargeback claims:
- Chargebacks resulting from non-cancellable reservations, whether or not the reservation is used.
- Chargebacks resulting from charges authorized by family, friends, associates or other third parties with direct access to your credit card. This does not include credit card fraud.
- Chargebacks arising from inconsistency or inaccuracy with regard to the supplier’s product description.
- Chargebacks resulting from force majeure or other circumstances that are beyond the control of Unbridled Retreats or the Supplier.
- Chargebacks resulting because you do not agree with the cancellation policy.
Price and Rate Changes
The price of your itinerary will be based on known costs at the date of issue of the itinerary. All prices we advertise are accurate at the date published, but we reserve the right to change any of those prices from time to time. Prices include a cost for local taxes that are estimated at the date of publication. At the time of booking confirmation, we will provide you with an invoice reflecting the current price.
We reserve the right to make changes to and correct errors in advertised prices at any time before your travel is confirmed. We will advise you of any errors of which we are aware and of the then applicable price at the time of booking.
What’s Included In Your Retreat
Accommodations are provided as detailed in your itinerary. Special requests such as single rooms, lower floors, connecting rooms and smoking preference, must be made at the time of booking. While we will make reasonable efforts to communicate your requests to the supplier, such requests are not guaranteed and are at the discretion of the supplier. There may be additional charges for such requests which will be solely the expense of the guest making the request.
Clients should be aware that room sizes, standards and facilities can vary regionally. This can include difference in bed sizes and room sizes, bathroom amenities, and wheelchair accessibility.
Unbridled Retreats reserves the right, if necessary, to substitute other similar hotels and/or resorts for hotels and/or resorts listed on your itinerary. Such substitutions may be made at any time and without prior notice. We cannot be held responsible for hotel/resort over-bookings; should such occur, we will undertake to find similar accommodations in the same area. Such substitutions are at Unbridled Retreats’ sole discretion and no refunds will be offered for changes in accommodations.
While we exercise due diligence in the selection of our ranch partners and other accommodation profiles are based on information provided to us by the supplier. This includes images and descriptions of the properties and rooms. While Unbridled Retreats does its best to maintain current and accurate information regarding these suppliers, we cannot be held responsible for any inaccuracies in supplier descriptions, amenities, or images.
Meals are as indicated in the itineraries. Special diets should be requested at the time of booking; however, it may not be possible for special diets to be catered to in some of the destinations we feature. For safety and liability reasons, Unbridled Retreats and its representatives cannot be responsible for directly accommodating any food allergies, or dietary requirements and restrictions, and is not responsible for any issues or problems associated with the same. We will advise the supplier of your request, but we cannot guarantee their availability.
Group Equine Coaching
Group equine coaching sessions are included as provided in the individual itineraries. These activities are designed to accommodate individuals as well as groups. As a courtesy to others on the retreat, it is mandatory that you be on time for all scheduled equine experiences. These activities will begin on-time and failure to arrive will be considered a no-show for which no refunds will be available.
Changes to Itineraries
Unbridled Retreats reserves the right to make changes to its published itineraries which we deem insignificant and are due to reasons beyond our control. In such cases, we will arrange for the substitution of other services.
No retreats will be cancelled due to renovations, although Unbridled Retreats may choose to amend itineraries for such sites. These changes will not be considered a material changes and will not be considered cause for cancellation by the guest.
If we suggest alternate activities in place of a planned activity or in case of leisure time, such suggestions do not constitute our endorsement. In such a case you will be subject to the terms and conditions of the supplier of the activity and your only recourse in case of damage will be against the supplier of the alternate activity.
What’s Not Included In Your Retreat
Any Items And Matters Not Referred To In Your Itinerary Are Not Included In The Retreat Price. This Can Include, But Is Not Limited To Items Such As International And Domestic Airfare, Checked And/Or Excess Baggage; Transportation To And From The Airport; Passport And Visa Fees; Trip Protection And/Or Insurances Of All Kinds; Gratuities If Not Listed On Your Itinerary; Laundry; Phone Calls; Minibar; Beverages And Meals Not Detailed In The Itinerary; Alternate Activities; And All Items Of A Personal Nature. Additional Taxes And Surcharges May Be Collected By Foreign Governmental And Non-Governmental Entities. The Price Does Not Cover Costs And Expenses, Including Your Return Home, If You Leave The Retreat Early Whether Of Your Own Volition Or Our Decision Based On Behavior That Disrupts The Retreat, Or Due To Illness, Action By Any Government Or Other Reason. This List Is Illustrative And Not A Complete List Of Every Item Not Included.
Non-Operation of Group Retreats
All retreats are based on a minimum number of participants. Unbridled Retreats makes every effort to ensure that retreats meet their minimum requirements. However, if the retreat drops below the minimum number of participants cancellation of the retreat may occur at the sole discretion of Unbridled Retreats. In such case, guests will be advised at least 45 days prior to departure. Unbridled Retreats reserves the right to change the departure date. We may offer alternative retreat dates or other travel arrangements. You may choose to accept these arrangements or to cancel your booking, in which case a full refund will be provided. Any air cancellation will be in accordance with the terms of the carrier and Unbridled Retreats will not be liable for the carrier’s refusal to make any refund whatsoever. In such case Unbridled Retreats will not be liable for any additional costs incurred outside of the retreat prices such as visa and passport fees, travel insurance or any other purchases made by the guest in anticipation of the retreat.
Unbridled Retreats is required to pay all suppliers well in advance of your retreat date. This includes but is not limited to accommodations, meals, horseback riding, etc. All suppliers have their own cancellation policies, which apply to your booking. Should a cancellation become necessary, please inform Unbridled Retreats immediately in writing and request a written confirmation of your cancellation. Upon, receipt, Unbridled Retreats will follow contact suppliers regarding any refund owed according to supplier’s terms and subject to their review. If you are entitled to a refund, please note that the supplier is responsible for this refund, not Unbridled Retreats. Suppliers may choose to provide a travel voucher or credit in lieu of refund. We are not responsible for a supplier’s failure to pay a refund or for supplier bankruptcy or insolvency.
In addition to the terms of our suppliers, the following cancellation terms apply:
- If you cancel your reservation, please note your deposit is non-refundable.
- If you cancel between 60-90 days prior to your retreat start date, 50% of the retreat price will be forfeited.
- If you cancel less than 60 days prior to your retreat start date, 100% of the retreat price will be forfeited; no exceptions including COVID related reasons.
If the reason for cancellation is covered under the terms of your travel insurance protection plan you may be able to reclaim these charges, for this reason we strongly encourage the purchase of a travel insurance including additional “cancel for any reason” coverage.
Airline tickets are governed by the air carriers’ terms, and we are not responsible for any air carrier’s decision regarding refund.
If you request a retreat transfer more than 60 days before your retreat start date, you may transfer your payment to a different Sylvan Dale Ranch retreat date within 12 months of your original retreat. A $100 booking transfer fee is required to process this booking change. If there is a difference in the new retreat fee, if will be charged/refunded to your credit card. Only one retreat transfer is available and must be requested via email at least 60 days before your initial registered retreat start date. Any retreat transfers requested within 60 days of the initial retreat start date cannot be granted, no exceptions. Retreat transfers are only available with the Colorado Unbridled Retreat at Sylvan Dale Ranch. Does NOT apply to the Unbridled Hawaii Retreat at Sensei Lanai or The Unbridled California Retreat at Alisal Ranch.
Cancellation of Changes by Unbridled Retreats and our Suppliers
We reserve the right to cancel or reschedule any departure for any reason. If we cancel, except in the case of a force majeure event, we will offer alternate arrangements. We may at our sole discretion offer travel vouchers or refunds in accordance with the cancellation schedule above. Guest is responsible for any additional costs for air tickets or other travel arrangements not made by us.
We will inform you as soon as reasonably possible if a supplier needs to make a significant change to your confirmed booking or to cancel. We will also liaise between you and the supplier in relation to any alternative arrangements offered by the supplier, but we will have no further liability to you.
If between planning time and/or during actual travel, circumstances require changes, Unbridled Retreats and its suppliers, reserve the right to cancel or vary any itinerary and substitute components of any tour, including but not limited to hotels and accommodations of comparable quality, security matters, and/or other events make such alterations necessary. Unbridled Retreats cannot be held responsible for any closures, necessary itinerary changes, or curtails for any reason. These changes will not be considered material changes and will not be consider cause for cancellation by the Client. Normal cancellation penalties still apply to the retreat that has been changed.
No Refunds for Unused Arrangements
As Unbridled Retreats’ prices are based on contract rates, there will not be any refund for any unused portion of a travel booking. If you cancel while the trip is in progress, there is no refund for the unused portion.
Unbridled Retreats assumes no liability for, any loss, damage, delay, or cancellation resulting in whole or in part from an Act of God or any other force majeure condition, including, without limitation: fire, volcanic eruption, hurricane, environmental pollution or contamination, inclement weather, earthquake, low or high water levels, flood, water or power shortages or failures, tropical storms or hurricanes, riots or civil commissions or disturbances, and any other acts of a similar nature, sabotage, arrests, strikes or labor disruptions, restraint of rulers or peoples, expropriations, acts of terrorism, war, insurrection, quarantine restrictions, government health advisories, epidemics, pandemics, or warnings or alerts of any kind of nature, government seizures, refusal or cancellation or suspension or delay of any government authority or any license, permit or authorization, damages to its facilities or the travel supplier and its facilities, or any other unforeseen circumstances or any other factors unforeseen by Unbridled Retreats that impacts negatively on, or hampers, its ability to fulfill any of its contractual conditions. In the circumstances amounting to force majeure, we will not be required to refund any money to you, although if we can recover any monies from our suppliers, we will refund these to you without any charge by Unbridled Retreats. The deposit and any planning fee remain non-refundable.
We highly recommend that you purchase travel insurance including cancel for any reason coverage, which may reimburse you for non-refundable trip costs in the event you cancel due to injury or illness. This kind of coverage must be purchased within 14 days after paying your retreat deposit, to ensure the most comprehensive coverage. Refer to your travel insurance provider’s website for specific purchase terms, requirements, and eligibility. We have partnered with InsureMyTrip to offer you travel insurance options from a trusted provider. Click here for an instant, no-obligation quote.
Unbridled Retreats is not qualified to answer technical questions about the benefits, exclusions, and conditions of travel insurance plans. Unbridled Retreats cannot evaluate the adequacy of the prospective insured’s existing insurance coverage. If you have any questions about your travel protection, call your insurer or insurance agent or broker.
Declining to purchase an adequate travel protection plan could result in the loss of your travel cost and/or require more money to correct the situation. You also acknowledge that without this coverage, there may be no way to recoup any losses, costs or expenses incurred. If you choose to travel without adequate coverage, we will not be liable for any of your losses howsoever arising, for which trip protection plan coverage would otherwise have been available.
COVID-19 Health and Safety Protocols
If you were recently diagnosed and recovered from COVID-19, you will need to provide a doctor’s note stating that you are no longer contagious and are medically cleared to travel and attend the retreat or photo proof of a negative COVID test within 48 hours of the retreat start date.
Unbridled Retreats, and its employees, shareholders, agents, and representatives use third party suppliers to arrange tours, transportation, sightseeing, lodging, and all other services related to this tour. Unbridled Retreats is an independent contractor and is not an employee, agent, or representative of any of these suppliers. Unbridled Retreats does not own, manage, operate, supervise, or control any transportation, vehicle, airplane, hotel or restaurants, or any other entity that supplies services related to your tour. All suppliers are independent contractors, and are not agents or employees or representatives of Unbridled Retreats. All tickets, receipts, coupons, and vouchers are issued subject to the terms and conditions specified by each supplier, and by accepting the coupons, vouchers, and tickets, or utilizing the services, all Clients agree that neither Unbridled Retreats, nor its employees, agents, or representatives are or may be liable for any loss, injury, or damage to any tour Client or their belongings, or otherwise, in connection with any service supplied or not supplied resulting directly or indirectly from any occurrence beyond the control of Unbridled Retreats. Unbridled Retreats assumes no responsibility or liability for any delay, change in schedule, loss, injury or damage or loss of any Client that may result from any act or omission on the part of others; Unbridled Retreats assumes no responsibility or liability for personal property; and Unbridled Retreats shall be relieved of any obligations under these terms and conditions in the event of any strike, labor dispute, act of God, or of government, fire, war, whether declared or not, terrorism, insurrection, riot, theft, pilferage, epidemic, pandemic, illness, physical injury, quarantine, medical or customs or immigration regulation, delay, or cancellation. Unbridled Retreats accepts no responsibility for lost or stolen items. Unbridled Retreats reserves the right to refuse any Client or potential Client at its sole discretion.
Disclaimer of Guarantee
Client accepts and agrees that she/he is 100% responsible for her/ his progress and results from the Retreat. Client accepts and agrees that she/he is the one vital element to the Retreat’s success and that Company cannot control Client. Company makes no representations or guarantees verbally or in writing regarding performance of this Agreement other than those specifically enumerated herein. Company and its affiliates disclaim the implied warranties of titles, merchantability, and fitness for a particular purpose. Company makes no guarantee or warranty that the Retreat will meet Client’s requirements or that all clients will achieve the same results.
No Substitute for Medical Treatment
Client agrees to be mindful of his/her own well-being during the course and seek medical treatment (including, but not limited to psychotherapy), if needed. Company does not provide medical, therapy, or psychotherapy services. Company is not responsible for any decisions made by Client as a result of the coaching and any consequences thereof.
To the extent that Client interacts with Company staff and/or other Company clients, Client agrees to at all times behave respectfully with staff and clients. Client agrees to abide by any Retreat Agreements/Regulations presented by the Company. The failure to abide by course rules shall be cause for termination of this Agreement. In the event of such termination, Client shall not be entitled to recoup any amounts paid and shall remain responsible for all outstanding amounts of the Fee.
Client agrees to and shall indemnify and hold harmless Unbridled Retreats, and each of our officers, directors, employees and agents (collectively “Unbridled Retreats”), from any expenses, losses, liabilities, damages, judgments, settlements and costs (collectively, “damages”) involved with or incurred by Unbridled Retreats (including, without limitation, reasonable attorneys’ fees and the advancement of same) with respect to any claims, law suits, arbitrations, or other causes of action, which result, directly or indirectly, from: (i) Client’s breach or violation, or threatened breach or violation, of this Agreement and (ii) Any damage caused by Client while participating in the retreat.
Pre-existing Medical Conditions and Persons with Disabilities
The nature of our retreats means that in some cases they may be unsuitable for those who use a wheelchair or have a lack of mobility. However, we will be happy to discuss the feasibility of your participation in any of our retreats.
It is essential that you advise us before booking if you do have any disability or pre-existing medical condition which may affect your retreat experience, or if you have any special requirements as a result of any disability or medical condition (including any which affect the booking process) so that we can assist you in considering the suitability of the arrangements and/or in making the booking. Unbridled Retreats will communicate requests to Suppliers, but cannot be responsible if ADA accommodations are not available. Any accommodations provided will be at the sole expense of the Client requiring the accommodation. Please note that accommodations outside of the USA may not be in compliance with the Americans with Disabilities Act and may not have wheelchair accessibility.
Our Suppliers are, unfortunately, unable to offer additional assistance to Clients with limited mobility and all such assistance will need to be provided by whoever the Client is traveling with. Clients with disabilities must notify Unbridled Retreats at the time of booking of status and of the identity of their non-discounted, paid travel companion who will be responsible for providing all necessary assistance. We may request that you provide a letter from your doctor confirming your fitness to travel.
HEALTH. For the safety or our guests, Unbridled Retreats reserves the right to request health information prior to travel and to exclude any participants it deems unfit for travel at its sole discretion.
No Resale of Services Permitted
Client agrees not to reproduce, duplicate, copy, sell, trade, resell or exploit for any commercial purposes, any portion of the Retreat (including course materials), use of the Retreat, or access to the Retreat. This agreement is not transferrable or assignable without the Company’s prior written consent.
No Transfer of Intellectual Property
Company’s copyrighted and original materials shall be provided to the Client for his/her individual use only and a single-user license. Client shall not be authorized to use any of Company’s intellectual property for Client’s business purposes. Client shall not be authorized to share, copy, distribute, or otherwise disseminate any materials received from Company electronically or otherwise without the prior written consent of the Company. All intellectual property, including Company’s copyrighted course materials and photography, shall remain the sole property of the Company. No license to sell or distribute Company’s materials is granted or implied.
Governing Law/Jurisdiction/Class Action Waiver/Damage Limitation/Notice of Claim
This Agreement and all attachments hereto and the rights of the parties hereunder shall be governed by and construed in accordance with the laws of the State of Arizona exclusive of conflict or choice of law rules. Any claims shall be brought in a court of competent jurisdiction located in Arizona. You agree that you will only bring claims against Unbridled Retreats in your individual capacity and not as a plaintiff or class member in and purported class action or representative proceeding. Unbridled Retreats shall not in any case be liable for other than compensatory damages, and your payment of a deposit on a trip means that you agree to these conditions of sale and expressly waive any right to punitive damages. You understand and agree that no claims will be considered and that you will not bring suit against Unbridled Retreats unless you have first provided a typewritten notice of claim to Unbridled Retreats within 30 days after the tour or cancellation of the trip.
Entire Agreement and Severability
This agreement, including the terms and conditions of our suppliers, releases and waivers, and any other documents, including invoices, we provide you, constitutes the entire agreement and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, with respect to Unbridled Retreats. If any provision of these Terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.